Rania Chrysostomou

What A Composer Does

A customer bought SOL from my website, which is a game I created for woodwinds aiming to get the player more familiar with their instrument and it’s possiblities. They sent me an email later saying they couldn’t open the file. Of course I immediately tried sending them the images they were meant to get. I tried different ways to send a zip file with all images but they were just not opening. So I did what I should have done at the beginning and transfered them via the website that does exactly that.

How the purchasing page works

You go to the SOL page and scroll down to find the BUY button. When you click on the button, the website opens to a new page (I hope I’m using the right terminology here) asking for bank details. You complete and pay for the game. Then you are redirected back to the original page only this time the page reveals (revealed then, now I changed it) a downloadable zip folder. The folder has 10 small images. The zip folder was broken. I few other people had bought this so possibly at some point the link stopped working (maybe I changed my subscription and I couldn’t send zip folders anymore?). Whatever it was I had to fix it.

Only thing was, I had to figure a new way to fix this. I don’t use my website and the store that often so I forget how things like this work. I couldn’t upload the zip folder again so I had to upload each picture individually so the customer downloads 1 image at a time (sorry… 🙃). But I’ll find some time later to go through it again.

I asked my husband to test if the new version worked better and we realised that the images have very low resolution. I think for the purpose of they will be used for it’s ok but maybe it’s better to have higher resolution and then each player can adjust?

This whole process was a day’s work – for me. I had about an hour to work that day on the new piece for “On Being Vocal” but I spent all my time fixing that. It’s annoying but it has to be done. 😏

I huge thank you to the customer who pointed it out and was so understanding and patient until the matter was resolved.

Managing our website and the purchases is something a composer does.